Grant Thornton LLP People & Culture Business Analyst Manager in Chicago, Illinois
Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 42,000 people serving clients in more than 120 countries, we have the agility and focus it takes to be a leader.
The Business Analyst Manager is a strategic, transformation focused role that primarily works to identify and create efficiencies across the People and Culture (P&C) organization to meet current and future business needs. The Manager supports the P&C Transformation Leader to ensure successful delivery of process improvements and change management to users throughout the organization. The Manager will proactively identify improvement opportunities across people, process and technology and participate in transformational activities across multiple People & Culture functions, many of which will be in conjunction with other ICS functions. The Manager will interface with team members across various teams within the firm’s P&C organization, creating a unique opportunity to learn various functions, including but not limited to strategic learning, HR operations, compensation and benefits administration, employment law compliance, recruitment, performance management, as well as assisting with the design and implementation of a centralized delivery model in tandem with an ERP implementation. The Manager serves as a key member of the overall transformation of the P&C function in the support of firm-wide goals and objectives, provides thought leadership, distinctive internal client service and consultation and is critical in the execution of systemic, value add enhancements to current processes.
Core Responsibilities: * Become knowledgeable and supportive of the strategy of the firm, regional practices and the business priorities within markets, office or practice, as they relate to enhancements and ways of working * Supports the execution of the firm strategy by co-designing and implementing a business aligned people agenda that delivers measurable value to the business and an exceptional experience to our people * Uses data and metrics to make critical decisions; identifies patterns and can use to make systemic improvements * Interfaces with other P&C functional areas such as learning, compensation/benefits, payroll, mobility, and talent acquisition * Works with stakeholders, which may include business leaders, to understand current and future state needs * Conducts interviews, discussions, research, etc. from various sources to form a POV for future state and how to get there * Supports building efficient and effective responsiveness into existing operations * Prepares current and future state documentation via process flows, procedures, protocols, etc. * Listens attentively and able to synthesize conversations to document outcomes, meeting minutes, track actions, etc. * Designs, facilitates and leads meetings * Acts as an internal Client Relationship Manager, working with the Functional Transformation teams and interfacing with other P&C functional leaders to drive business outcomes * Understands and helps create RACI models
The ideal candidate will be: * A business-minded professional with several years of increasing responsibility in HR/Talent positions with demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative * A functional HR/Talent specialist who delivers services with a pragmatic approach to business partnership and operations * A strong team player with the ability to build good relationships with key stakeholders * Credible, adaptable, and someone who demonstrates strong initiative and ownership * Highly professional, results driven, with strong desire to continue learning to broaden knowledge, insight and perspective * Experienced in prioritizationwith demonstrated ability to be effective in supporting multiple business leaders/partners working across different business units * Collaborative and action-oriented, with ability react positively and quickly to sudden and unpredictable change * Experienced with HR and business technologies and applications, applying them as required * Analytics-focused with ability to solve problems and develop solutions * Flexible to operate in a new, unknown environment with evolving needs * Confident and strong personal initiative as someone who is willing to get out in the field, roll up their sleeves, and do whatever it takes to get the job done * An individual with a strong sense of ownership of work * Able to coach and mentor others inside and outside the team
The Ideal Candidate Will Possess: * Bachelor’s degree in related field * PHR or SPHR certification desirable and prior HR/Talent consulting experience preferred * Proven capability as a business analyst, change agent and optimization expert * Past experience in managing, mentoring and developing others * Proven ability to consistently and positively contribute in a high-paced environment * Strong verbal and written communication and presentation skills * A reputation for discretion, integrity, judgment, responsiveness, and strong attention to detail * Solid PC skills with proficiency in MS Office including Word, Excel, Visio, and PowerPoint * Ability to travel on occasion (roughly 10%)
Proficiency Standards for fully functioning P&C Manager: Technical Expertise(The knowledge of principles, practices, and functions of effective human resources management)Ø Provides consultation and guidance appropriate to level and role Ø Developing expertise in all HR systems and business tools/methodologies to produce quality results Ø Decisive and determined to achieve results Ø Prioritizes work, is attentive to detail, and develops thorough, high-quality and timely deliverables Ø Demonstrates ongoing willingness to be curious, receive feedback, and provide feedback Ø Shows evidence of continuous professional development Ø Effectively interprets both policies and changes to policies Ø Is technologically savvy, using systems and applications as required to meet business objectives
Relationship Management(The ability to manage interactions to provide service and to support the organization)Ø Provides outstanding partnership to all stakeholders Ø Develops a strong and positive reputation as a neutral and approachable P&C community member Ø Communicates and demonstrates support for P&C direction as well as support for business direction Ø Has a reputation for good judgment in implementing suggestions and solutions Ø Thinks team; not self Ø Responds to situations that involve shifting priorities and simultaneous demands effectively
Consultation(The ability to provide guidance to organizational stakeholders.)Ø Commits to understanding the business/function they are partnering with Ø Ability to be an influential partner Ø Gathers and analyzes facts and data for P&C & business solutions Ø Raises issues and/or identifies patterns requiring transactional P&C solutions Ø Exhibits confidence in interactions and puts others at ease Ø Establishes trust and consistently delivers on commitments Ø Organizes facts, ideas, and evidence logically and presents ideas clearly
Leadership/Influencing(The ability to direct and contribute to initiatives and processes within the organization.)Ø Listens and actively probes to identify potential challenges or solutions Ø Is persuasive and convincing in promoting ideas Ø Maintains composure, poise and professionalism even when faced with challenges or resistance Ø Seeks new ways to improve and recommends improvements to processes, transactions and outcomes Ø Implements plans using results-oriented goals for measuring success Ø Positively promotes P&C capabilities to the organization Ø Gains the knowledge and skill to implement organizational processes and initiatives Ø Contributes to creation and roll-out of new and consistent cross-service line P&C and business processes Ø Demonstrates flexibility, adaptability, and initiative
Critical Evaluation/Thinking(The ability to interpret information to make business decisions and recommendations.)Ø Maintains working knowledge of HR & business key statistics and metrics Ø Asks critical questions and challenges assumptions to prepare and interpret data studies/metrics Ø Gathers facts and analyzes data using systematic methods Ø Develops knowledge in the use of data, evidence-based decision-making, benchmarks, and P&C and business metrics to facilitate decision-making Ø Identifies sources of data and information and learns where to find the most relevant information for solving problems Ø Engages in preliminary analysis of collected data and reports finding to leader Ø Learns and leverages critical thinking and problem solving techniques Ø Deconstructs issues to identify root causes and makes sense of disparate information
Communication(The ability to effectively exchange information with stakeholders)Ø Demonstrates support for P&C organizational initiatives in communication with stakeholders Ø Promptly responds to stakeholder concerns via written, verbal, or electronic communication Ø Uses discretion when communicating sensitive information Ø Listens intently and seeks to understand stakeholder concerns at the operational level, able to facilitate requirements gathering from a neutral perspective Ø Possesses strong oral, written and presentation skills Ø Able to deliver well organized, impactful presentations Ø Provides constructive feedback effectively
Business Acumen(The ability to understand and apply information to contribute to the organization’s strategic plan.)Ø Demonstrates solid knowledge of business lines and services Ø Gathers, assembles, and reports metrics, key performance indicators, and trends Ø Identifies inefficiencies and provides process improvement recommendations Ø Demonstrates subject matter knowledge in multiple areas and can apply it effectively
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Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd., one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenues in excess of $1.3 billion and operates 58 offices across the U.S., with more than 565 partners and 8,000 employees.
Grant Thornton works with a broad range of publicly- and privately-held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.
It is Grant Thornton’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.
Title: People & Culture Business Analyst Manager
Requisition ID: 042243